PRIVACY POLICY

1. Sites covered by this Privacy Statement:

This Privacy Statement applies to all LIMITLESS owned websites and domains and the websites and domains of our wholly owned subsidiaries, except that a privacy policy or statement posted on any LIMITLESS websites specific to a particular LIMITLESS program or service will apply instead of this Privacy Statement.

The LIMITLESS website is hosted in Singapore.  If you are accessing the LIMITLESS website from the United States, European Union, Australia, Africa, Asia or any other region with laws or regulations governing personal data collection, use and disclosure that differ from Singapore laws, please note that you are transferring your personal data to Singapore which does not have the same data protection laws as the EU and these other regions, and by providing your personal data you consent to:  the use of your personal data for the uses identified in accordance with this Privacy Policy; and the transfer of your personal data to Singapore as indicated above.

Links to non-LIMITLESS websites:

The LIMITLESS website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the LIMITLESS website. LIMITLESS does not control those sites or their privacy practices, which may differ from LIMITLESS' practices. We do not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by the LIMITLESS Privacy Statement. We encourage you to review the privacy policy of any organization before submitting your personal information.

2. Collection of personal information:

To serve you better and understand your needs and interests, LIMITLESS collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your LIMITLESS products, or apply for a job at LIMITLESS, we will ask you to provide personal information to complete these transactions.The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, email address, financial information such as your credit card number, and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional sensitive personal information such as salary, and banking information. This information will be used by our financial services providers in determining whether to extend you credit.

In addition to the information you provide, LIMITLESS may also collect information during your visit to a LIMITLESS website through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at an LIMITLESS website. With regard to LIMITLESS' use of cookies, we use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Although session cookies are established, they are not capturing any behavioral or personal information, only information that is helpful to the user experience, such as whether the user's browser has JavaScript capability. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are being used to switch one time messages on and off and to record form completion. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.  If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.  The use of cookies by outside companies is not covered by our privacy policy. We do not have access or control over these cookies. Outside companies use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart.  Cookies, as well as the other tools listed above, may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with LIMITLESS websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. LIMITLESS may also use some of these Automatic Data Collection Tools in connection with certain emails sent from LIMITLESS and therefore may collect information using these tools when you open the email or click on a link contained in the email.

Our website includes social media features, such as the Facebook button and widgets like “Share this button” or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it. LIMITLESS also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address, and demographic data. The information LIMITLESS collects from its commercial sources may be used along with the information LIMITLESS collects when you visit LIMITLESS' websites. For example, LIMITLESS may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.

On occasion, LIMITLESS may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

3. How we use your information: 

The information LIMITLESS collects to understand your needs and interests helps LIMITLESS deliver a consistent and personalized experience. For example, LIMITLESS may use your information to:

  • administer your account
  • provide service and support
  • assist you in completing a transaction or order
  • communicate with you about products and services
  • update you about new services and benefits
  • provide personalized promotional offers
  • select content to be communicated to you
  • send you a newsletter
  • personalize some LIMITLESS websites
  • allow you to participate in contests and surveys
  • contact you for market research regarding LIMITLESS products or services
  • or for other purposes disclosed to you at the time we collect your information, or pursuant to your consent.

We will give you the opportunity to choose your privacy preferences regarding the communications we send. The testimonials and stories posted on our website are only posted with the expressed permission of the individual or organization who provided that testimonial or story.

Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or LIMITLESS and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

4. How we share your information:

LIMITLESS will not sell, rent, or lease your personal information to others except as described in this Statement. LIMITLESS shares personal information in the following ways:

  • LIMITLESS retains service providers and suppliers to deliver complete products, services, and customer solutions and to assist LIMITLESS with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of LIMITLESS and may not use it for any purpose other than to carry out the services they are performing for LIMITLESS.
  • From time to time, LIMITLESS participates in marketing initiatives with other companies. As part of these initiatives, certain LIMITLESS services and marketing communications are delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both LIMITLESS and the other companies participating in these initiatives. For example, you may receive marketing communications from LIMITLESS and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to LIMITLESS, LIMITLESS will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies.
  • LIMITLESS will require the export of your personal information to other LIMITLESS-owned business entities in Singapore and worldwide in accordance with this Statement to satisfy your request. Such export is a requirement of providing the information to LIMITLESS.
  • Except as described in this Statement, LIMITLESS will not share the personal information you provide to LIMITLESS with non-LIMITLESS third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities, (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of LIMITLESS or its subsidiaries, (iv) protect the personal safety of LIMITLESS employees and third parties on LIMITLESS property, or (v) when we believe in good faith that disclosure is necessary to protect your safety or the safety of others.
  • Circumstances may arise where, whether for strategic or other business reasons, LIMITLESS decides to sell, buy, merge, or otherwise reorganize operations in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is LIMITLESS' practice to seek appropriate protection for information in these types of transactions.

5. Client Confidentiality:

LIMITLESS adheres to confidentiality guidelines established by both the Singapore Association of Social Work (SASW) and Australian Association of Social Work (AASW) under their respective Codes of Ethics when interacting with all individuals engaged as clients, beneficiaries, program participants, and through the LIMITLESS helpline. 

For more information, refer to said Codes of Ethics here, and here

LIMITLESS ensures that informed consent is given regarding any information from and about said individuals published on the LIMITLESS website, social media, newsletters, or print media.
LIMITLESS also ensures that informed consent is given before information is shared with other non-LIMITLESS professionals when staff or volunteers of LIMITLESS deem it necessary to involve other agencies or organisations to best help our clients and beneficiaries.  

6. Limits to Confidentiality:

While LIMITLESS takes confidentiality seriously, our clients', beneficiaries' and callers' well being is our foremost concern. The general expectation that any social worker, counselor, youth worker, group leader, coach or volunteer in the employ of LIMITLESS will keep information confidential does not apply when disclosure is necessary to prevent serious, foreseeable, and imminent harm to a client or other identifiable person.

In such cases, staff and volunteers of LIMITLESS will work closely with the relevant authorities, including but not limited to the SINGAPORE POLICE FORCE, MINISTRY OF SOCIAL & FAMILY DEVELOPMENT's child protection services and social service offices, INSTITUTE OF MENTAL HEALTH, and STATE COURTS to ensure the physical and mental protection of such identifiable person(s). 

7. Your choices and selecting your privacy preferences:

LIMITLESS gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product-specific and service-specific information and also choose to receive LIMITLESS general communications. 

You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.

The email communications that you receive from LIMITLESS will be provided in accordance with this statement. Some email communications may utilize automatic data collection tools. 

Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:

  • Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication.
  • Return to the web page(s) where you originally registered your preferences and follow the opt-out instructions. 

Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from LIMITLESS where accepting the communications is a condition of receiving the services.

8. Access to and accuracy of your information:

LIMITLESS strives to keep your personal information accurately recorded. We have implemented technology, management processes, and policies to help maintain data accuracy. LIMITLESS provides individuals with reasonable access to personal information that they provided to LIMITLESS and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. 

9. Keeping your personal information secure:

LIMITLESS takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, LIMITLESS utilizes appropriate physical, technical, and administrative procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see the symbol of either an unbroken key or a closed lock (depending on your browser) at the top or bottom of your browser window.

Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, LIMITLESS subscribes to the fraud management services provided by our payment processing partners (DONORBOX, STRIPE, and PAYPAL). This ensures you and LIMITLESS have an extra level of security to guard against credit card fraud and to protect your financial data.

For the protection of our clients and beneficiaries of LIMITLESS, LIMITLESS ensures that all clients and beneficiaries give consent before their names and personal details (stories) are published. In cases where consent is not given or said individual requests to remain anonymous, names and details pertaining to specific cases are changed prior to publishing. 

10. Data Retention & Security:

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us via www.limitless.sg/contact.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is capable of being rendered perfectly secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us via our contact page. The personal information collected when you make a contribution or purchase items by credit card is kept for the purposes of tracking your order and to provide a receipt of the transaction, and as covered in the above section, this information is protected in by the methods described in the above paragraph, and further, this information is stored on an encrypted, secure server managed by a third-party commercial credit card processing institution.  

11. Changes to this statement:

Although most changes are likely to be minor, LIMITLESS may change its Privacy Statement from time to time, and in LIMITLESS' sole discretion. LIMITLESS encourages visitors to frequently check this page for any changes to its Privacy Statement. Your continued use of this website and any other LIMITLESS owned website after any change in this Privacy Statement will constitute your acceptance of such change.